Omnichat Launches “Omni AI” Chatbot Integrated with ChatGPT 3.5 to Revolutionize Customer Engagement

Omnichat, a leading provider of omnichannel chat commerce solutions, has launched a new chatbot, “Omni AI,” that is integrated with ChatGPT 3.5 to enable seamless communication with artificial intelligence across multiple messaging platforms. The integration covers WhatsApp, Facebook Messenger, Instagram, and LINE and leverages the most advanced AI language model to serve as a digital assistant for retailers. Omni AI can handle customer inquiries, recommend products, and facilitate marketing campaign planning through automated customer support, marketing, and sales services.

Omnichat has achieved impressive growth, with 300% Annual Recurring Revenue (ARR) growth in the past three consecutive years. The company empowers over 5,000 companies globally, including OSIM, Timberland, Logitech, Sa Sa, Venchi, and Eu Yan Sang. In 2022, the company helped retailers generate US$600 million in Gross Merchandise Value, a 230% YoY growth. Daily active social messenger users through Omnichat reached 23 million, and the conversion rate facilitated by Omnichat was 500% higher than the average of eShop.

Incorporating ChatGPT into Omnichat’s all-in-one messaging platform significantly transforms customer engagement through AI-powered chatbots.

With its conversational capabilities, Omni AI is more capable of understanding the preferences of customers and facilitating retailers to generate higher conversions across multiple messaging platforms, Combined with our online-merge-offline sales solution and customer journey, which pair with revenue tracking across online and offline channels, we are excited to see how Omni AI can further enable retailers to drive revenue growth to the next level.

Alan Chan, Founder & CEO of Omnichat

With a presence in Asia Pacific, Omnichat is planning to expand to global markets this year. The team has grown five times from 2022 to over 100 staff now. The company is also looking for the next round of funding. “With the power of OpenAI’s ChatGPT technology, we aim to develop the first US$10 billion SaaS company in Asia in the future,” Alan said.

Capabilities of OmniChat include:

  • Omni-channel chat commerce solutions
  • All-in-one messaging platform
  • Automated customer support, marketing, and sales services
  • Online-merge-offline sales solution
  • Customer journey paired with revenue tracking across online and offline channels.

For more information or request a trial of Omni AI, please visit

About Omnichat:
Founded in 2017, Omnichat is an omnichannel chat commerce solution provider that centralises customers’ conversations from WhatsApp Business Platform, Facebook Messenger, Instagram, LINE, WeChat, and website live chat into a single platform to enhance efficiency.

Leveraging online-merge-offline(OMO) sales integration, marketing automation, chatbots, and customer service platform, Omnichat is committed to empowering brands to deliver personalised shopping experiences and drive smart retail transformation.

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